Help

I paid but did not receive my email

Your room code and password are sent automatically, usually within a minute of purchase.

If nothing has arrived:

• Check your spam or junk folder.
• Wait two minutes — email delivery can occasionally be delayed.
• Make sure you entered the correct email address at checkout.
• If it still has not arrived, email iconicgamesnz@gmail.com and we will send your access details manually.

My room code is not working

If you see "room not found" or "incorrect password" when entering the code:

• Type the room code exactly as shown in the email — all capitals, no spaces (for example: MIHARO1234).
• Type the password exactly as shown — all capitals, no spaces (for example: MANA567).
• Try copying and pasting directly from the email instead of typing by hand.
• Make sure you are on the correct page: playmiharo.co.nz/play.html
• If you are still stuck, contact us and we will check your room.

My second player cannot get in

Both players use the same room code and same password from the same email.

• Share your room code and password with the other player.
• Each player needs their own device. Mīharo can be played on a laptop, desktop, tablet, or mobile phone through a browser.
• Both players enter the code at playmiharo.co.nz/play.html
• Once inside, one player chooses Māui and the other chooses Hinengaro.
• If a role shows as already claimed, the other player may have already selected it. Each role can only be claimed once per room.

A role shows as already claimed

Each room has one Māui and one Hinengaro, and each role can only be claimed once.

• If your partner already picked that role, choose the other one — you need one of each to play.
• If you claimed the role yourself on another device or browser, go back to the device where you claimed it.
• If neither of you claimed the role and it still shows as taken, contact us and we will check your room.

Can we play from different places?

Yes. You can play side by side or remotely — you just need to be able to talk to each other.

• Each player opens the game on their own device and enters the same room code and password.
• If you are in different places, stay connected on a phone call, video call, or voice chat while you play — you will need to share clues out loud.

The game froze or lost connection

Mīharo needs an internet connection, and your progress is saved to your room as you play.

• Refresh the page, or close and reopen your browser, then re-enter through play.html. You will carry on from where your room is up to.
• Use an up-to-date browser such as Chrome, Safari, Edge, or Firefox on a laptop, desktop, tablet, or phone.
• If the problem keeps happening, check your internet connection first, then contact us.

Our room has expired

Room access lasts seven days from purchase. After that, the room code and password stop working.

• The expiry date is shown in your access email.
• If you believe your room expired earlier than it should have, contact us and we will look into it.

Other questions

See the FAQ on the Escape the Arcade page for more answers about how Mīharo works.

For anything else, contact us below.